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RETURN & REFUND POLICY

Returns & Refunds:

We work extremely hard to select only the best products for you. We will gladly accept a return if the product has a manufacturing defect, is damaged, or has a sizing problem. In such cases, we can issue a refund to the source.

Certain products do not have a return policy (books, DIY kits, diapers, flash cards, furniture, etc.). Discounted products are not returnable.

How do I return a product in the event of a manufacturing defect, a faulty product, or a size mismatch?

 Initiating a return request:

  1. Write to us at contact@babyg.app within 48 hours of receipt of the product along with photos and the reason for return. If it is later than this, write to us and let's work together to see what we can do.
  2. We will approve the return request if it is a returnable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.

Reverse-shipping:

  1. Reverse pick-up: We provide reverse pick up at select pin codes. In this case the shipment reaches back to us within 10-15 days owing to courier company policy. Let us know if the courier company is delaying pick up. Pick-up will be attempted twice. If the courier service is unable to pick-up after two attempts, you are responsible to ship it back to us.
  2. Self-courier: In some pin codes due to lack of serviceability, you would need to courier back the parcel to us. If you ship it yourself, ship it using a reputable service that provides tracking service. Mention your name, order number, and "BabyG" clearly on the package so that your return can be processed smoothly without delay.
  3. To be eligible for a return, we must receive the product in the same condition that you received it in. It must also be in its original packaging with tags intact. The shipment is your responsibility until it reaches back to us.
  4. You can expedite the return by self-couriering the products. This will reach us earlier than a reverse pick-up. This will ideally save us all time effort and energy. Hope, you choose this option.

 Exchange:

  1. In case of any sizing issues, we encourage you to place a new order for the required size and return the original product for a refund.

Return:

  1. In case of a return, the refund will be processed only after the receipt and validation of the returned original product.
  2. Your funds can be refunded to source. The source is defined as whichever payment method you chose while completing the transaction at BabyG. Refund will reflect in the "source account" between 7 to 14 days from the date of approval of the return request.

We are happy to talk to you about any grievance or any issue you might have with any products on our website. So feel comfortable to just pick up the phone and call us at 02248972693 or write to us at contact@babyg.app