Can I Change/Cancel My Order?
Yes, you may change/cancel your order if it is not yet dispatched. To do so, please get in touch with our support team at firstname.lastname@example.org with your order number and your request . You will need to do so as soon as possible as orders are sometimes shipped immediately.
What Is The Minimum Order Value Required To Place An Order?
There is no Minimum order, However there may be a delivery charge for low value orders.
How Do I Know My Order Has Been Confirmed?
A confirmation email will be sent to your registered email address.
What Happens If An Item Ordered Is Out Of Stock?
Our support team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away, this option should be live soon.
How Can I Check The Status Of My Order?
If you have logged in while placing the order, you can view your order status in the 'My Orders’ Tab. If you have placed the order as a guest your details won't reflect in the 'My Orders' section but don't worry, we will send you timely updates via email and SMS apprising you of your order status.
WHAT PAYMENT METHODS CAN I USE?
We have a number of payment methods. Choose the one that is most convenient for you.
HOW DO I REGISTER?
You can register by clicking on the ‘Create an Account’ tab. It's an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up.
I DON'T REMEMBER MY PASSWORD?
Select 'Forgot Password' on the Sign-In and you will immediately receive a 'reset password' link on your registered email ID with us.
CAN I EDIT MY PERSONAL INFORMATION?
Yes, it can be done in the 'My Account' section.